Privacy and Data Questions from Our Players
Yes. Email our support team with 'Data Access Request' in the subject line, or use live chat between 09:00 and 23:00 Indonesia time. Include your account username. We'll compile your data and send a complete copy within 10 business days.
Payment records for DANA, OVO, GoPay and QRIS withdrawals are encrypted and stored securely for 36 months to verify transactions and prevent disputes. After that period, they are deleted. We never resell or share your payment method with marketers.
No. We do not sell your name, email, phone, or gaming data. We share account information only with licensed payment processors and game studios to operate your account, and with legal authorities where local law requires disclosure.
Contact our support team via email or live chat and request account closure. We'll disable your login within 24 hours. Personal data is archived for compliance but flagged as deleted and excluded from all active marketing or gameplay systems.
Yes. All payments are processed through encrypted channels and verified by your payment provider. We never see your full payment credentials—only a transaction confirmation. Our servers hold only a masked reference to your payment method.
You can disable non-essential cookies in your browser settings. Login and gameplay cookies are required to keep your session active, but you can refuse marketing and analytics cookies without losing access to the lobby.
Email support immediately with 'Security Concern' in the subject. Change your password right away. We'll review your account activity for unauthorized access and help you secure it. Report any suspicious withdrawals to our team within 24 hours.
